Southwest Airlines is getting on my last nerve. ✅ Trip Verified | Still waiting on our luggage. We plan to avoid Southwest Airlines whenever we can. Southwest Airlines should stop these fraudulent practices and refund customer's money when they can't give them a ticket. The entire process is a bait and switch and should be banned. We just received a call from a Customer Relations representative and all he did was explain that he wouldn't refund the money and that it was their policy. When I asked to speak with a supervisor, I was told that they would forward my "case" to Corporate Customer Relations and that we'd hear from them in 10-12 business days. Apparently Southwest thinks it's ok to spend $345 and not even get a ticket for it. We then asked for our money back for the miles we could no longer use and were told that they were non-refundable. Upon speaking with a Southwest Airlines representative, we were told that the flight was now sold out. When we clicked purchase, we got an error message and it said to call the airline. We purchased $345 in additional miles to have enough for the ticket and then continued to enter the rest of our information for the ticket. We were in the process of putting in the information to purchase the ticket and got a notice that we needed to purchase additional miles.
Not Verified | We attempted to book a flight from BWI to Indianapolis for Sunday, Octoand wanted to use miles. We are absolutely disgusted with Southwest and will never fly them again. We’ve bought more than 24 airline flights in the last year - not one was on Southwest.
#Las vegas vacation southwest airlines reviews plus#
The hotel we finally found at 1 am cost more than that plus the hotel night we paid for in Albuquerque that we didn’t use. Oh yeah, we got a $100 voucher per ticket ($400). Five of us were able to get out the next morning, but we missed the last balloon flight of the festival and spent the next day (Sunday) just trying to get home. We were taking our grandchildren to the balloon festival in Albequerque when Southwest cancelled the second leg of our flight and dumped 6 of us in Houston at midnight without even telling us! My grandson saw his bag being pulled off the plane and the flight crew walked out, leaving 6 of us sitting on the plane!! We had to run after them and it was”-so sorry, call back tomorrow!” Yeah “good luck finding a hotel we can’t help”.
That was before they ruined our family vacation and treated us poorly. Not Verified | I used to be a big fan of SW.
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